Where does Keeper ship from and how long does delivery take?

All orders are shipped from our New Zealand distribution centre, usually within 1 business day. Delivery typically takes 2 to 3 business days to major east coast cities in Australia and 4 to 5 business days to Perth, with regional and remote areas taking an extra 1 to 2 days. In New Zealand, most North Island orders arrive the next business day and South Island orders within 3 to 4 business days. Singapore orders typically arrive within 5 to 8 business days.

How much does Keeper shipping cost?

Shipping is free on orders of A$110 or more in Australia and NZ$110 or more in New Zealand. Orders under these amounts have a flat A$10 or NZ$10 shipping fee. In Singapore, shipping is free on orders of S$150 or more, with a flat S$25 fee on orders under S$150.

What is Keeper's returns policy?

Due to the nature of our products, we do not offer returns or refunds for change of mind. If your order arrives damaged, faulty or incorrect, contact us at hello@keeperhealth.co within 30 days of receiving it and we'll arrange a replacement or refund where appropriate, including any return shipping costs. This does not limit your rights under applicable consumer law.

Can I change or cancel my Keeper order?

Yes, as long as your order hasn't been packed and dispatched from our warehouse. Email hello@keeperhealth.co as soon as possible and we'll help. For subscription orders, you can make changes up to 2 days before your next order is sent to our warehouse.

How do I track my Keeper order?

Full tracking details are emailed to you as soon as your order is dispatched.

Shipping and Returns | Keeper Health

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Shipping

All orders are shipped from our New Zealand distribution centre, usually within 1 business day. Orders are not processed on weekends or public holidays, and processing may take a little longer during sale and promotional periods.

Full tracking details will be emailed to you once your order has been dispatched.

Estimated delivery times

Australia: 2 to 3 business days to major east coast cities and 4 to 5 business days to Perth
New Zealand: next business day for most of the North Island and 3 to 4 business days for the South Island
Singapore: 5 to 8 business days

Regional and remote areas may take an extra 1 to 2 business days.

Shipping costs

Australia: free shipping on orders of A$110 or more, and a flat A$10 fee on orders under A$110
New Zealand: free shipping on orders of NZ$110 or more, and a flat NZ$10 fee on orders under NZ$110
Singapore: free shipping on orders of S$150 or more, and a flat S$25 fee on orders under S$150

If you have any questions about your order, please contact hello@keeperhealth.co.

Returns

Health is a long game. We want you to feel confident every step of the way.

Due to the nature of our products, we do not offer returns or refunds for change of mind.

If your order arrives damaged, faulty or incorrect, please contact us within 30 days of receiving your order so our team can review the issue and arrange a replacement or refund where appropriate.

To request assistance with an order, email hello@keeperhealth.co.

Keeper will cover any shipping costs associated with an approved return for a damaged, faulty or incorrect item.

Nothing in this policy excludes or limits any rights you may have under applicable consumer law.

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