Shipping & Returns
Shipping
All orders are shipped from our New Zealand distribution centre via FedEx.
Please allow up to 2 business days for your order to be processed before dispatch. During sale and promotional periods, processing may take a little longer. Orders are not processed on weekends or public holidays.
Full tracking details will be emailed to you once your order has been dispatched.
Estimated delivery times
- Australia: 3–5 business days to metro areas
- New Zealand: 2–4 business days to metro areas
- Singapore: delivery times are calculated at checkout
Regional and remote areas may take longer.
If you have any questions about your order, please contact hello@keeperhealth.co.
Returns
Health is a long game. We want you to feel confident every step of the way.
Due to the nature of our products, we do not offer returns or refunds for change of mind.
If your order arrives damaged, faulty or incorrect, please contact us within 30 days of receiving your order so our team can review the issue and arrange a replacement or refund where appropriate.
To request assistance with an order, email hello@keeperhealth.co.
Keeper will cover any shipping costs associated with an approved return for a damaged, faulty or incorrect item.
Nothing in this policy excludes or limits any rights you may have under applicable consumer law.






