Privacy policy

Privacy Policy

Keeper Health Pte. Ltd. ACN XXX (Keeper, us, we, our) takes its customers' privacy seriously. We seek to comply with our obligations under the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy describes how we will collect, use, disclose, store, and handle your personal information.

Section One – What is personal information?

In this Privacy Policy, 'personal information' has the meaning set out in the Privacy Act. In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable.

Some types of personal information are designated as 'sensitive information', and are subject to additional protection under the Privacy Act. For example, these can include information about your health.

Section Two – What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which the information is collected. This can include:

For customers purchasing our products through our online store:

• Your name, billing or shipping address, email address, telephone number(s), payment information (including credit card information or alternative payment method account information) and order details
• Where Keeper suspects that a transaction may be fraudulent or that a purchase may be for the purpose of resale, your driver's licence and any other form of identification that Keeper considers reasonably necessary to verify your identity

For subscription services:

• Your name, email address, billing information, subscription preferences, and delivery details

For newsletter and marketing communications:

• Your name, email address, and communication preferences

For customer support requests:

• Your name, email address, order information, and any files or information you provide in your request

For prospective employees or contractors:

• Information contained in your application or résumé, recorded during any interview, or obtained through any pre-employment checks, and government-issued identifiers such as tax file numbers

For suppliers and business partners:

• Your name, business address, email address and telephone number(s)

Generally, Keeper will not actively collect sensitive information about you. However, in certain circumstances, you may voluntarily provide limited sensitive information. For example, if you mention details of a medical condition or specific dietary requirements in the course of requesting information about our products.

When you browse our website, we also automatically receive details of your device's Internet protocol (IP) address, your web browser type used to access our website and your operating system.

Section Three – How do we collect personal information?

We collect personal information directly from you, including when you:

• Access our website
• Place an order or arrange a subscription
• Arrange for a delivery or return a purchase
• Sign up to receive newsletters and marketing communications
• Enter surveys, competitions, promotions or request information or material from us
• Communicate with us by email, by telephone or via our website
• Apply to work with us or are engaged by us as a contractor
• Provide goods or services to us

In some circumstances, we may collect personal information about you:

• From publicly available sources (such as the internet)
• From third parties, for example:
  • From your referees during the recruitment process if you apply for a job with us
  • From our service providers who we engage to assist us with our activities

We use cookies, which are data files that are placed on your device and often include an anonymous unique identifier. We also use other technologies including Google Analytics to collect technical information and general analytics. By using our website, you are consenting to the use of these technologies in accordance with this Privacy Policy.

Section Four – Direct marketing communications

We will only send you emails about our store, new products and other direct marketing communications (for example through mail, SMS or email), where you have consented to us doing so or we are otherwise permitted by law to do so. You can unsubscribe from direct marketing communications at any time by contacting us at info@keeperhealth.co.

Section Five – Can you choose not to disclose your personal information?

If you contact us to make a general enquiry about Keeper or our products, you do not have to identify yourself or provide any personal information. Alternatively, you can also notify us that you wish to deal with us using a pseudonym.

However, if we are not able to collect personal information about you, we may not be able to provide you with the information or assistance you require. For example, we will not be able to process your order, manage your subscription, or send you information you have requested if you have not provided us with sufficient details.

Section Six – How do we use your personal information?

In general, we use your personal information for our business operations. Some specific purposes for which we use your personal information are as follows:

• To process your purchase and provide you with products that you have ordered, as part of the buying and selling process
• To manage your subscription services, including processing recurring payments and delivery schedules
• To verify your identity
• To send you newsletters, product updates, and marketing communications where you have consented
• To consider you for a job or contractor role
• To communicate with you and address any issues or complaints
• To contact you via electronic messaging, mail, or phone

We may also use or disclose your personal information for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics information are used to gauge website visitor traffic and trends and deliver personalised content to you while you are on our website, and to improve our website and our products and services.

Section Seven – To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above. This may include:

• Any potential third party acquirer of our business or assets, and their advisers
• Our professional advisers (lawyers, accountants, auditors) and insurers
• Our employees, contractors and third party service providers (e.g. payment systems, cloud storage, logistics, IT support)
• Organisations authorised to conduct promotional, research or marketing activities
• Marketing agencies or companies who may use your data for tailored advertising
• Third parties to whom you have authorised us to disclose your information
• Any other person as required or permitted by law

Keeper takes reasonable commercial steps to ensure that third parties handle your personal information in compliance with privacy and confidentiality standards.

Section Eight – Where is your data stored and transferred?

Our online store is hosted by Shopify Inc. and our website hosting is provided by GoDaddy. Your data may be stored in databases located in Australia, the United States of America, or other countries where our service providers operate their infrastructure. We store your data on servers behind firewalls with appropriate security measures.

If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). These standards are managed by the PCI Security Standards Council and ensure secure handling of payment information.

Section Nine – Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Credit card data is encrypted using SSL and stored with AES-256 encryption. While no online system is 100% secure, we comply with PCI-DSS and implement additional industry-standard safeguards. Please notify us immediately if you become aware of any breach of security.

Section Ten – Third Party Services

When you click on links on our website, you may be directed away from our site. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

If you use third-party services such as payment gateways (e.g. Stripe, Shopify Payments, PayPal), these providers have their own privacy policies regarding the handling of your information. Once you leave our website or are redirected to a third-party site, you are no longer governed by Keeper's Privacy Policy or Terms and Conditions.

Section Eleven – How can you access and correct your personal information?

You may request access to personal information we hold about you at any time by contacting us. We will provide access in accordance with the Privacy Act, subject to verification of your identity and any applicable exemptions. We may charge an administrative fee in limited cases.

If your personal information is incorrect, incomplete, or inaccurate, you may request that we amend it by contacting us.

Section Twelve – What is the process for complaining about a privacy breach?

If you have any questions, concerns or complaints about our handling of personal information, please contact us in writing using the details below. We will review your complaint and aim to resolve it promptly. If you remain unsatisfied, we will advise you of further options including referral to the Office of the Australian Information Commissioner.

Section Thirteen – Exemptions

Where applicable, we will rely on the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.

Section Fourteen – Questions and Contact Information

If you would like to register a complaint or request further information, please contact our Privacy Officer at info@keeperhealth.co or write to us at:

Keeper Health Pte Ltd
160 Robinson Road
#14-04, SBF Center
Singapore 068914

Section Fifteen – Changes to this Privacy Policy

We may modify this Privacy Policy at any time. Updates will be posted on our website and will take effect immediately. Your continued use of our website signifies your agreement to the updated Privacy Policy.

This Privacy Policy was last updated on 12/06/2025.