Privacy

Last updated: 12 June 2025

About This Privacy Policy

Keeper Health Pte. Ltd. (UEN: 202607006K) (Keeper, us, we, our) takes its customers' privacy seriously. We seek to comply with our obligations under the Personal Data Protection Act 2012 of Singapore (PDPA) and the Privacy Act 1988 (Cth) of Australia (Privacy Act), as applicable to our operations.

This Privacy Policy describes how we collect, use, disclose, store, and handle your personal information in connection with our products and services, including our online store at keeperhealth.co.

By accessing and using our website or purchasing our products, you consent to the collection, use, disclosure, and storage of your personal information in accordance with this Privacy Policy.

Section 1 - What Is Personal Information?

In this Privacy Policy, personal information has the meaning set out in the Privacy Act and the PDPA. In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable.

Some types of personal information are designated as sensitive information and are subject to additional protection under applicable law. These can include information about your health, racial or ethnic origin, political opinions, religious beliefs, and similar categories.

Section 2 - What Personal Information Do We Collect?

The types of personal information we collect will depend on the nature of your interaction with us. This can include:

Customers purchasing our products through our online store:

• Your name, billing or shipping address, email address, and telephone number(s)
• Payment information including credit card information or alternative payment method account information
  
• Order details, delivery preferences, and purchase history
  
• Where Keeper suspects that a transaction may be fraudulent or that a purchase may be for the purpose of resale, your driver's licence and any other form of identification that Keeper considers reasonably necessary to verify your identity

Subscription services:

• Your name, email address, billing information, subscription preferences, and delivery details

Newsletter and marketing communications:

• Your name, email address, and communication preferences

Customer support requests:

• Your name, email address, order information, and any files or information you provide in your request

Prospective employees or contractors:

• Information contained in your application or resume, recorded during any interview, or obtained through any pre-employment checks
• Government-issued identifiers such as tax file numbers

Suppliers and business partners:

• Your name, business address, email address, and telephone number(s)

Generally, Keeper will not actively collect sensitive information about you. However, in certain circumstances you may voluntarily provide limited sensitive information, for example if you mention details of a medical condition or specific dietary requirements in the course of requesting information about our products.

When you browse our website, we also automatically receive your device's Internet Protocol (IP) address, web browser type, and operating system.

Section 3 - How Do We Collect Personal Information?

We collect personal information directly from you, including when you:

• Access our website
• Place an order or arrange a subscription
  
• Arrange for a delivery or return a purchase
  
• Sign up to receive newsletters and marketing communications
  
• Enter surveys, competitions, or promotions, or request information or material from us
  
• Communicate with us by email, telephone, or via our website
  
• Apply to work with us or are engaged by us as a contractor
  
• Provide goods or services to us

In some circumstances, we may also collect personal information about you from publicly available sources such as the internet, or from third parties including:

• Your referees during the recruitment process if you apply for a job with us
  
• Our service providers who assist us with our activities
  
• Analytics providers such as Google, advertising networks, and payment and delivery service providers

We use cookies, which are data files placed on your device and often include an anonymous unique identifier. We also use other technologies including Google Analytics to collect technical information and general analytics. By using our website, you consent to the use of these technologies in accordance with this Privacy Policy.

Section 4 - Direct Marketing Communications

We will only send you emails about our store, new products, and other direct marketing communications (for example through mail, SMS, or email) where you have consented to us doing so or we are otherwise permitted by law to do so.

We will always obtain your consent to direct marketing communications where required by law, and will not disclose your personal information to any third party for direct marketing without your consent.

You can unsubscribe from direct marketing communications at any time by following the opt-out instructions provided in the communication or by contacting us at info@keeperhealth.co.

Section 5 - Can You Choose Not to Disclose Your Personal Information?

If you contact us to make a general enquiry about Keeper or our products, you do not have to identify yourself or provide any personal information. You may also notify us that you wish to deal with us using a pseudonym.

However, you cannot remain anonymous if you wish to make purchases from us. If we are unable to collect personal information about you, we may not be able to provide you with the information or assistance you require. For example, we will not be able to process your order, manage your subscription, or send you information you have requested if you have not provided us with sufficient details.

Section 6 - How Do We Use Your Personal Information?

We use your personal information for our business operations. Specific purposes include:

• To process your purchase and provide you with products that you have ordered
• To manage your subscription services, including processing recurring payments and delivery schedules
• To verify your identity where required
• To send you newsletters, product updates, and marketing communications where you have consented
• To consider you for a job at Keeper (whether as an employee or contractor) or other relationships with us
• To communicate with you and to address any issues or complaints that we or you may have regarding our relationship
  To operate, improve, and optimise our website and online services and user experience
• To send support and administrative messages, reminders, technical notices, updates, and security alerts
• To administer our promotions, surveys, and competitions
• To comply with our legal obligations and to assist government and law enforcement agencies or regulators

We may also use or disclose your personal information for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics are used to gauge website visitor traffic and trends, to deliver relevant content to you while you are on our website, and to improve our products and services.

Section 7 - To Whom Do We Disclose Personal Information?

We may disclose your personal information to third parties in connection with the purposes described above, including:

• Any potential third party acquirer of our business or assets, and advisors to that third party
• Our professional advisers (such as lawyers, accountants, or auditors) and insurers
• Our employees, contractors, and third party service providers who assist us in performing our functions and activities, including payment systems operators and financial institutions (including Shopify Payments, Stripe, and PayPal), cloud service providers, data storage providers, freight companies, telecommunications providers, and IT support services providers
• Organisations authorised by us to conduct promotional, research, or marketing activities
• Third parties with whom we have arrangements for the purpose of promoting our business, for example marketing agencies and companies who may use your personal information to tailor advertising to you in relation to our products and services
• Third parties to whom you have authorised us to disclose your information
  
• Any other person as required or permitted by law

If we disclose your personal information to third parties, Keeper will use reasonable commercial efforts to ensure that such third parties only use your personal information to the extent reasonably necessary and in a manner consistent with applicable laws. Where commercially practical, we will include suitable privacy and confidentiality clauses in our agreements with third party service providers.

Section 8 - Where Is Your Data Stored and Transferred?

Our online store is hosted by Shopify Inc. and our website hosting is provided by third party providers. Your data may be stored in databases located in Singapore, Australia, the United States of America, New Zealand, Canada, Hong Kong, the United Kingdom, or other countries where our service providers operate their infrastructure.

We store your data on servers behind firewalls with appropriate security measures. If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS.

If we transfer your personal information outside Singapore, we will take steps to ensure your personal information continues to receive a standard of protection at least comparable to that provided under the PDPA.

You consent to the collection, use, storage, and disclosure of your personal information in those countries, noting that you may have limited recourse against third party recipients under the Privacy Act and/or the PDPA in relation to how those parties treat your personal information.

Section 9 - Security

To protect your personal information, we take reasonable precautions and follow industry good practices with the aim of ensuring it is not lost, misused, or inappropriately accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We implement and maintain processes and security measures including:

• Training our staff in how to keep your information safe and secure
  
• Storing your hard copy and electronic records in secure systems
  
• Using trusted contracted service providers including cloud storage providers

Please note that no method of transmission over the internet or electronic storage is 100% secure, and we advise that there are inherent risks in transmitting information across the internet. Please notify us immediately if you become aware of any breach of security.

Nothing in this Privacy Policy restricts, excludes, or modifies any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). Except to the extent liability cannot be excluded due to the operation of statute, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, modification of, disclosure of, misuse of, or loss or corruption of your personal information.

Section 10 - Third Party Services

When you click on links on our website, you may be directed away from our website. We are not responsible for the privacy practices of other websites and businesses, and we encourage you to read their respective privacy policies.

If you use any third party service providers in the course of your use of our website, such as payment gateways (including Shopify Payments, Stripe, and PayPal), these providers have their own privacy policies in respect of the personal information we are required to disclose to them for your purchase-related transactions. We recommend that you read their privacy policies.

Once you leave our website or are redirected to a third party website or application, you are no longer governed by Keeper's Privacy Policy or Terms and Conditions.

Section 11 - How Can You Access and Correct Your Personal Information?

You may request access to any personal information we hold about you at any time by contacting us. We will provide access to that information in accordance with applicable law, subject to any exemptions that may apply. We will need to verify your identity before we can comply with your request.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

If you believe that personal information we hold about you is incorrect, incomplete, or inaccurate, you may request that we amend it by contacting us. If we refuse to correct or update your information, you may request that we make a note on your record indicating the nature of your concern.

Section 12 - What Is the Process for Complaining About a Privacy Breach?

If you have any questions, concerns, or complaints about our collection, use, disclosure, or management of your personal information, please contact us in writing using the contact details below.

We will make enquiries and your complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner.

If you are unsatisfied with the outcome, we will advise you about further options. Depending on your location, these may include review by the Privacy Commissioner within the Office of the Australian Information Commissioner (OAIC) or the Personal Data Protection Commission of Singapore (PDPC).

Section 13 - Exemptions

Where applicable, we will rely on the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act, the PDPA, or other legislation.

Section 14 - Questions and Contact Information

If you would like to register a complaint or simply want more information about how we handle personal information, please contact our Privacy Officer at:

Email:  info@keeperhealth.co
Address:  Keeper Health Pte. Ltd.
160 Robinson Road, #14-04, SBF Center
Singapore 068914

Section 15 - Changes to This Privacy Policy

We may modify this Privacy Policy at any time, so please review it frequently. Any updates to this Privacy Policy will be posted on our website. Changes will take effect immediately upon their posting on our website.
Your continued dealings with us, for example use of our website, will signify your agreement to this Privacy Policy as amended.

Keeper Health Pte. Ltd.  |  UEN: 202607006K  |  info@keeperhealth.co