Terms & Conditions

Effective Date: 23 March 2026
Last Updated: 23 March 2026

Overview

This website (the "Site" or "Website") is operated by Keeper Health Pte. Ltd. (UEN: 202607006K), trading as Keeper, which is the Merchant of Record for all transactions conducted through this Site. Throughout the Site, the terms "we", "us" and "our" refer to Keeper Health Pte. Ltd.

Keeper offers this website, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and purchasing from us, you engage in our Service and agree to be bound by the following Terms and Conditions, including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the Site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years of age, or that you have the consent of a parent or guardian to use this Site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Credit card information is always encrypted during transfer over networks. We do not store credit card details on our servers.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources of information. Any reliance on the material on this Site is at your own risk.

We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products and Services

We have made every effort to display as accurately as possible the colours and images of our products on the Website. We cannot guarantee that your device display of any colour will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, Services, or information purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We do not warrant the effectiveness or level of benefits that may be derived from your use of any products.

Manufacturing and Product Origin

We source and manufacture our products through trusted partners to maintain consistent quality and safety standards. From time to time, we may change the country of manufacture or packaging to support supply chain improvements or regulatory compliance. Such changes will always be reflected on the product packaging and will continue to meet all applicable quality and labelling requirements. We reserve the right to modify the country of origin or packaging location for any product without prior notice.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and billing address provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties or conditions of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.

Section 8 – Third-Party Links

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites and we will not have any liability or responsibility for any third-party materials, websites, products, or Services. Please review the third party's policies and practices carefully before you engage in any transaction.

Section 9 – User Comments and Submissions

If you send creative ideas, suggestions, proposals, or other materials, whether online, by email, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You are solely responsible for any comments you make and their accuracy.

Section 10 – Personal Information

Your submission of personal information through the store on our Website is governed by our Privacy Policy, which forms part of these Terms.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its content:

For any unlawful purpose
To violate any international, federal, or local regulations, rules, or laws
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, harm, defame, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code
To collect or track the personal information of others
To spam, phish, spider, crawl, or scrape
To interfere with or circumvent the security features of the Service or any related website

Section 13 – Account Creation

When creating an account, you must:

Provide accurate and complete information
Keep your login credentials secure and confidential
Notify us immediately of any unauthorised use
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

Section 14 – Ordering and Payment

Order Process

When you place an order:

You are making an offer to purchase Products
We will send you an order confirmation email
Your order is only accepted when we dispatch the Products
We reserve the right to refuse or cancel any order

Payment

Payment is required in full at the time of ordering
We accept major credit cards and other payment methods as displayed at checkout
Your payment information is processed securely through our payment providers
All transactions are subject to fraud prevention checks
All prices are displayed in Australian Dollars (AUD) and include GST where applicable

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable consumer protection laws.

Section 15 – Delivery and Shipping

Delivery Terms

All orders are fulfilled from our distribution centre in New Zealand
Free shipping applies to all orders over AUD $130. A flat $10 shipping fee applies to orders below this threshold
Australia: estimated delivery 3 to 5 business days after dispatch
New Zealand: estimated delivery 1 to 2 business days after dispatch
Delivery timeframes are estimates only and not guaranteed
Orders are not processed on weekends or public holidays
We use reasonable efforts to deliver on time but accept no liability for delays
Risk of loss transfers to you upon delivery

Delivery Issues

You must inspect Products upon delivery and notify us at hello@keeperhealth.co within 30 days of delivery for any damaged or faulty items.

Section 16 – Returns and Refunds

Damaged or Faulty Items

If you receive damaged or faulty Products:

Contact us at hello@keeperhealth.co within 30 days of delivery
We will arrange a replacement or full refund once the issue is confirmed
We will cover all return shipping costs for damaged or faulty items
Refunds will be processed within 5 to 7 business days of receiving the returned item

Change of Mind

We do not accept returns for change of mind on opened products. Unopened products in their original condition may be returned within 30 days of purchase. A $10 return shipping fee applies. Contact hello@keeperhealth.co to initiate a return.

Australian Consumer Guarantees

You may be entitled to additional rights under Australian Consumer Law, including remedies for Products that are not of acceptable quality, do not match their description, or are not fit for purpose. These rights cannot be excluded and may apply even if our return policy does not cover your situation.

Section 17 – Subscription Services

If you subscribe to recurring deliveries:

You authorise us to charge your payment method automatically at the frequency selected
You can modify or cancel subscriptions at any time through your account
Subscription terms and pricing are displayed at signup
Changes to subscription pricing will be communicated in advance

Section 18 – Disclaimer of Warranties and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered to you are provided on an "as is" and "as available" basis without any representation, warranties, or conditions of any kind.

To the maximum extent permitted by law, in no case shall Keeper Health Pte. Ltd., our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether based in contract, tort, or otherwise, arising from your use of any of the Service or any products procured using the Service.

Health Disclaimers

Our Products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease or medical condition
Consult your healthcare provider before using our Products, particularly if you are pregnant, breastfeeding, or taking medication
Individual results may vary
Our Products are not a substitute for a balanced diet and healthy lifestyle

Section 19 – Indemnification

You agree to indemnify, defend, and hold harmless Keeper Health Pte. Ltd. and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

Section 20 – Intellectual Property

All content on the Website, including text, images, logos, and designs, is owned by us or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, or use our trademarks or branding without authorisation. We grant you a limited, non-exclusive licence to access and use the Website for personal, non-commercial purposes only.

Section 21 – Security Policy

All financial transactions use SSL encryption technology. We do not store credit card details on our servers. We implement industry-standard security measures to protect your information. Your personal information is collected and handled in accordance with our Privacy Policy and applicable privacy laws.

Section 22 – Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or supply chain disruptions.

Section 23 – Entire Agreement

These Terms and any policies or operating rules posted by us on this Site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 24 – Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 25 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes.

These Terms are effective unless and until terminated by either you or us. If in our sole judgment you fail to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Section 26 – Updates to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Section 27 – Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.

Section 28 – Contact Information

Questions about these Terms should be sent to us at hello@keeperhealth.co.

Keeper Health Pte. Ltd.
UEN: 202607006K
Registered Address: 160 Robinson Road, #14-04, SBF Center, Singapore 068914
Email: hello@keeperhealth.co

These Terms & Conditions were last updated on 23 March 2026 and are effective immediately.